Recruitment

No current vacancies.

Background

Fife SEAT Limited is the leading CUPRA retailer in Scotland, winning UK retailer of the year in 2021 and consistently recognised in the top 10 Retailers year in year out. Our success is based on our people delivering a focused customer experience and overachieving our targets. The focus of the business is to be the CUPRA and SEAT experts in Scotland providing excellent customer care and unparalleled knowledge about the products we sell. CUPRA and SEAT are experiencing rapid growth, as we have passed the £20million turnover point we need to expand and develop our team to maximise future opportunities. We are an independent business with a single shareholder and flat management structure that delivers exceptional customer experience. If you feel that you are a good fit for our brands and want to join a small, focused team and be part of our exciting journey, do not hesitate to get in touch. As a small flexible organisation, we can offer flexible working with great benefits, including access to a lease car and more.

CUPRA SPECIALIST

Role Description

RESPONSIBILITIES

Our CUPRA Specialists accompany our customers throughout the discovery, acquisition and use of our vehicles by instilling passion and providing in-depth expertise tailored to each customer’s needs.

A CUPRA Specialist will...

Maintain a close and personal relationship with customers, tailoring what they do to provide exclusive experiences.

• Provide the highest level of customer service to both current and future customers, not just through the sales process but also throughout ownership, ensuring each interaction is memorable.
• Build a personal relationship with the customer and provide a tailored experience, by being their single point of contact.
• Ask openly about each customer’s needs. Be interested in knowing their interests, motivations and lifestyle. Listen actively.
• Know the models, values and attitude of the CUPRA brand in depth.
• Present a suitable proposition for the customer and explain how it meets their needs.
• Accompany the customer in getting to know the vehicle.
• Facilitate a Test Drive for the customer to experience the benefits of the vehicle for themselves.
• Be prepared for customer concerns or objections, listen closely, and handle them appropriately.
• Prepare information about the valuation of the customer’s current vehicle for part exchange, if applicable.
• Collect feedback to improve the quality of customer experience, through personalised calls and satisfaction surveys.

They are sales promoters, who drive fruitful and efficient processes in online and offline channels.

• Effectively fulfil the sales process by utilising digital media skills, optimising their time and resources.
• Actively contribute to the achievement of monthly sales and order-take targets for New and Approved Used.
• Plan and manage their portfolio of customers effectively and follow up on them.
• Prepare customer documents for handover day.
• Handle document-signing and all other formalities during handover appointments.
• Introduce customers to the Service department and be aware whenever their customers may be on-site for a workshop appointment.

Build brand awareness, live and share the passion of the CUPRA style.

• Drive brand awareness and promotion of their CUPRA Garage through social media, events and online presence.
• Excite, engage and educate all prospective and existing customers through dynamic communication and events.
• Receive and manage the impact of any brand and product news.
• Keep customers informed and excited by CUPRA brand and product news.
• Engage the local community by participating in local events and initiatives.
• Contact customers with suitable regularity to check in with their enjoyment of the vehicle and be aware of their changing needs.

We look for CUPRA Specialists who have…

• A bold, passionate and proactive outlook on life
• Excellent traditional and digital communication skills
• Demonstrable experience within a customer service environment
• Genuine interest in the automotive and mobility industry
• A flexible approach to the working environment
• A flexible approach to working hours/patterns

In addition to:

• A valid driving licence and acceptable driving record
• Legal authorisation to work in the UK

COMPETENCIES

The CUPRA Specialist must have…

ESSENTIALS

• ENERGY & ENTHUSIASM
• CUSTOMER ORIENTATION
• COMMUNICATION SKILLS
• TECHNICAL CREDIBILITY
• AN OPEN MIND

VERY IMPORTANT

• DIGITAL SKILLS
• FOCUS ON ACHIEVEMENT
• INTEGRITY & TRUST
• COLLABORATION & COOPERATION

IMPORTANT

• DESIRE TO LEARN

Job type: Permanent

Job status Full time

To Apply Contact mail@cuprafife.co.uk