Complaints Procedure

At Fife SEAT Limited we are committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, products or the way in which we have dealt with you, we would like the opportunity to put things right.

How to Contact Us

You can make a complaint by:

Telephone: 01592 778160
Email:info@fifeseat.co.uk

In Writing:
Fife SEAT Limited

Millie Street, Kirkcaldy, Fife KY12NL

Please provide your name, contact details and a brief description of your complaint so that we can investigate it fully.

What Happens Next?

Once we receive your complaint, we will:

  • Acknowledge your complaint promptly.

  • Investigate the matter fairly and impartially.

  • Keep you informed of our progress where appropriate.

  • Provide a final response as soon as possible.

We aim to resolve complaints quickly and efficiently.

Complaints Relating to Consumer Credit or Insurance Activities

Where your complaint relates to a regulated activity, such as:

  • Credit broking,

  • Consumer finance,

  • Insurance distribution,

we will investigate your complaint in accordance with the Financial Conduct Authority's complaint handling rules.

If we are unable to provide our Final Response within 8 weeks of receiving your complaint, we will explain the reason for the delay and advise you of your rights.

Financial Ombudsman Service

If you remain dissatisfied with our Final Response, or if 8 weeks have passed since you first raised your complaint and we have not issued our Final Response, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service is a free and independent service for resolving disputes between consumers and financial businesses.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567
Telephone: 0300 123 9123

Website: www.financial-ombudsman.org.uk

You must usually refer your complaint to the Financial Ombudsman Service within 6 months of the date of our Final Response Letter.

Our Commitment

We take all complaints seriously and use customer feedback to improve our products, services and customer experience.